Assessment for this unit

BSBTWK502 Manage team effectiveness describes the performance outcomes, skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

For you to be assessed as competent, you must successfully complete two assessment tasks:

• Assessment Task 1: Knowledge questions – You must answer all questions correctly.
• Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.

Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:

• review the advice to students regarding answering knowledge questions in the Business Works Student User Guide
• comply with the due date for assessment which your assessor will provide
• adhere with your RTO’s submission guidelines
• answer all questions completely and correctly
• submit work which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work
• avoid sharing your answers with other students.

Questions

Provide answers to all of the questions below:

1. 1. Outline two benefits of good group dynamics on a team’s performance.
   2. Provide examples of three causes of poor group dynamics.
   3. Explain why a team would need a team performance plan.
   4. Team leaders need to develop strategies to ensure that their team members have input into planning, decision making and operational aspects of work. Describe at least three strategies that can be used to accomplish this.
   5. Explain how to give constructive feedback to a team member.
   6. Explain what is meant by reaching consensus in a team.
   7. Describe two strategies for reaching consensus in a team.
   8. Outline two ways that issues can be identified by team members.
   9. Describe three strategies a team leader can use to help resolve conflict in a team.